Please allow up to 24 hours after making any changes to your account for the servers to synchronize. This will likely solve your issue. This includes obtaining a password reset.
Ensure that you type your password rather than copying and pasting it.
Double check similar characters. Check that you don’t confuse zeros with letter o’s, lower case L (l), uppercase i (I) and other similar characters.
Ensure that you capitalize characters that need to be capitalized.
Still have issues? Open a Support forum post here.
For controller ratings related questions, please contact your division director. You can obtain their information on the website of your division.
For pilot ratings related questions, please contact your Authorized Training Organization (ATO) or the Pilot Training Department here.
You can change your region here. If you want to change divisions inside the region that you are already in, please contact your division director.